What We Collect and Why We Keep It
When you open an account with us, we collect your mobile number, chosen username, and the e-wallet identifier you use — whether that is DANA, OVO, or GoPay — so deposits and withdrawals can be matched to your account correctly. We also log device type and
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session timestamps to detect unusual login activity and keep your account secure across phone and browser sessions. Transaction records are retained for as long as your account remains active and for a reasonable period after closure, in line with applicable financial record-keeping requirements. We do not
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retain payment credentials beyond what is needed to confirm a transfer; your DANA, OVO, or GoPay PIN is never stored on our side. Access to stored data is limited to staff who need it to resolve account or payment queries. If you are in a region
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where local law restricts certain data practices, availability of some account features may vary accordingly. You can request a summary of the data we hold on your account by contacting our support team through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.